9j99's Privacy Policy

This privacy policy applies to all users of the 9j99 platform. When you use our website, create an account, or use any of our services, you are considered to have accepted the terms of this policy. Our commitment is to handle your information with the highest level of security and transparency.

1 Definitions & Scope

In this policy, "we", "us", or "platform" refers to 9j99 and its operating entity. "You" or "user" refers to any person who visits the 9j99 website, creates an account, or uses our services.

This privacy policy applies only to 9j99's own services. Third-party websites or services are governed by their own privacy policies.

2 What Information We Collect

2.1 Information You Provide Directly

During account registration and use of our services, you provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID or passport details (for identity verification)
• Financial transaction details — such as bKash, Nagad, Rocket, Upay, or bank account information
• Any messages you send via support chat or email

2.2 Automatically Collected Information

When you use the platform, the following information may be collected automatically through technical means:

• IP address and device information (device type, operating system)
• Browser type and version
• Time of access, page visit data, and session duration
• Data collected through cookies and similar tracking technologies
• Gaming activity and betting history

2.3 Information Received from Third Parties

We may receive necessary information from payment processors and identity verification agencies. This information is collected solely to ensure the security of your account and the accuracy of transactions.

3 Purpose of Data Use

9j99 uses your information only for the following legitimate purposes:

• Account Management: To create, verify, and maintain your account
• Transaction Processing: To complete deposit and withdrawal requests
• Customer Support: To assist you via 24/7 live chat and email
• Fraud Prevention: To detect and prevent illegal activity
• Age Verification: To ensure only users aged 21 or above are using the platform
• Responsible Gaming: To monitor and prevent potentially harmful gaming behaviour
• Service Improvement: To analyse user experience and make the platform more effective
• Legal Compliance: To comply with applicable laws and regulations

4 Data Storage & Security

4.1 Security Measures

9j99 uses industry-standard security technology to protect your information. Our servers and databases are secured with SSL (Secure Socket Layer) encryption. All financial transactions are conducted through encrypted channels, and strict internal controls are enforced over access to sensitive data.

4.2 Retention Period

Your information is retained for as long as your account remains active and for the duration of any subsequent legal obligations. Even after an account is closed, financial transaction records may be kept for the required period.

4.3 Third-Party Access

We do not sell, rent, or exchange your personal information. Limited information may be shared with third parties only in the following circumstances:

• Payment processors (bKash, Nagad, Rocket, Upay, and banks) — to complete transactions
• Identity verification agencies — to confirm account legitimacy
• Cybersecurity service providers — for fraud prevention
• Law enforcement agencies — where required by court order or legal obligation

In each of the above cases, only the minimum necessary information is shared, and third parties are required to comply with our privacy standards.

5 Cookie Policy

9j99 uses cookies to operate the website properly and to improve the user experience. Cookies are small text files stored on your device.

5.1 Types of Cookies We Use

• Essential Cookies: To ensure the core functionality of the website — such as maintaining your login session
• Functional Cookies: To remember your preferences and settings
• Analytics Cookies: To review site usage and improve service quality
• Security Cookies: To prevent fraud and unauthorised access

You can disable cookies at any time through your browser settings. However, doing so may limit some features of the site.

6 User Rights

As a user of the 9j99 platform, you have the following rights:

• Right to Access: You may request to know what information we hold about you
• Right to Rectification: You may request correction of any inaccurate information
• Right to Erasure: In certain circumstances you may request deletion of your data (however, some information may need to be retained due to legal obligations)
• Right to Restrict Processing: You may object to the use of your information for specific purposes
• Right to Portability: You have the right to request a copy of your information in a specified format

To exercise these rights, please contact our support team.

7 Protection of Minors

9j99 strictly prohibits use of the platform by anyone under the age of 21. We do not knowingly collect any information from minors. If evidence is found that a user is under 21, that account will be closed immediately and the associated information will be deleted.

8 Data Transfers

Your information may be stored primarily on secure servers in Bangladesh or abroad. For any international data transfer, we ensure that adequate protection measures are in place in the recipient country or organisation. 9j99 transfers only the information necessary to provide its services.

9 Response to Security Breaches

If a data security breach occurs and it poses a significant risk to your rights, we will promptly notify the affected users about the potential harm. At the same time, the necessary steps will be taken to bring the situation under control.

10 Responsible Gaming & Data

9j99 prioritises responsible gaming. To this end, we may monitor your gaming behaviour — this is done for your own protection. If you use features such as setting gaming limits, taking a temporary break, or self-exclusion, that information is stored securely in your account.

11 Policy Changes

9j99 reserves the right to update this privacy policy as needed. If any significant changes are made, we will post a notice on the platform or inform you via your registered email. Continuing to use the platform after an update indicates your agreement to the revised policy. You should therefore revisit this page from time to time.

12 Contact

For any questions, concerns, or requests related to this privacy policy, please contact us. Our dedicated support team is ready to assist in both Bengali and English.